Terms & Conditions

Welcome to Rising Waves (“Rising Waves”, “we”, “our”, or “us”).
These Terms and Conditions (“Terms”) govern your access to and use of our website [www.risingwaves.in], our hosting services, and all related products, tools, and support offered by us (collectively, the “Services”).

By using our website or purchasing our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Use of Services

1. You must be at least 18 years old or of legal age in your jurisdiction to use our Services.

2. You agree to use our hosting services only for lawful purposes and in accordance with applicable laws and regulations.

3. You must not use our servers to host, distribute, or promote:

   • Illegal, copyrighted, or malicious content

   • Spam, phishing, or fraudulent websites

   • Malware or viruses

   • Adult, violent, or discriminatory material

4. Violation of these terms may result in suspension or termination of your account without notice.

2. Account Registration

1. To use certain Services, you must create an account by providing accurate and complete information.

2. You are responsible for maintaining the confidentiality of your login credentials.

3. Any activity occurring under your account will be considered your responsibility.

3. Payments and Billing

1. All prices for our hosting plans and related services are listed on our website.

2. Payments must be made in advance through accepted payment methods (credit/debit cards, UPI, bank transfer, etc.).

3. Services will be activated once payment is confirmed.

4. Renewal payments must be made before the due date to avoid service suspension.

5. Rising Waves reserves the right to change pricing at any time with prior notice.

4. Refund and Cancellation Policy

1. Refunds are subject to our Refund Policy (if applicable).

2. Some services, such as domain registration, SSL certificates, or dedicated servers, are non-refundable once activated.

3. Customers may request cancellation through their client portal or by contacting support.

4. We reserve the right to refuse or cancel any order at our discretion.

5. Data and Backups

1. While Rising Waves implements routine backups, customers are solely responsible for maintaining their own data backups.

2. We are not liable for data loss due to hardware failure, user error, or other unforeseen issues.

3. Optional backup services can be purchased for additional protection.

6. Service Availability

1. We strive to maintain 99.9% uptime; however, occasional maintenance or unforeseen issues may cause temporary downtime.

2. Rising Waves is not responsible for outages caused by third-party providers, internet issues, or events beyond our control.

7. Security and Acceptable Use

1. You agree not to attempt unauthorized access to our servers or systems.

2. Any security violations or attempts to disrupt service will result in immediate termination.

3. Customers are responsible for securing their websites, scripts, and passwords.

8. Limitation of Liability

1. Rising Waves shall not be held liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our services.

2. Our total liability under any circumstance shall not exceed the total amount paid by the customer for the service during the last 12 months.

9. Suspension and Termination

1. Rising Waves reserves the right to suspend or terminate accounts for violations of these Terms, non-payment, or abuse of service.

2. No refunds will be issued for terminated accounts resulting from policy violations.

10. Intellectual Property

1. All website content, design, and branding belong to Rising Waves.

2. You may not reproduce, copy, or distribute any part of our website or materials without written permission.

11. Changes to These Terms

We may update or revise these Terms from time to time. The latest version will always be available on this page, and continued use of our services constitutes acceptance of the updated Terms.

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